Charlotte Usher discovers that the afterlife isn't quite what she pictured when she's forced to intern at a hotline for troubled teens. Before she can officially cross over, she'll have to be a source of guidance for one such teen. The problem is she doesn't have much advice to offer since dying hasn't exactly boosted her confidence level. But when Hawthorne High's leading, love-to-hate cheerleader Petula and her gothic little sis' Scarlet find themselves suddenly resting-in-peace in comas, Charlotte's opportunity to save them will prove to be the risk of a lifetime-for all of them.

Dicen que la comedia es una tragedia que le sucede a otro. Pero que en el mas alla uno todavia tenga que hacer practicas, a Charlotte no le hace ninguna gracia. Y menos si consisten en contestar llamadas por telefono en un centro de ayuda para adolescentes problematicos. Hasta que un dia recibe la llamada de su amiga Scarlet: una pedicurista terriblemente torpe ha dejado a Petula, su hermana frivola, en coma. Y ademas, Damen, el novio de Scarlet, parece que vuelve a sentir algo por Petula, aunque esta este inconsciente. Tal vez Charlotte sea la unica persona que pueda solucionarlo aun a riesgo de precipitar un fatidico final para todos.