And when he hears the bear say "We've been expecting you," Spencer knows he's just uncovered a whole world he'd never imagined. He's brought to Bearhaven, a secret oasis his parents created for bears.
But there are depths to Bearhaven that Spencer and his new bear cub friend, Kate, start to uncover. Spencer finds out he's been there before, even if he can't remember. He also stumbles into a rescue mission being planned, to save a bear in danger. He knows he can help, and he's desperate to find clues to his parents' whereabouts, so he and Kate decide to take matters into their own hands - even if they discover a secret that could threaten Bearhaven's future!